Mira AI Terms & Conditions

Mira is the assistant on NGabroad’s website and in the chat panel on every guide. It answers questions about visas and entry rules, study abroad, money and documents, refusal letters and timelines, and it drafts the letters and explanations a traveller usually writes by hand.

It is not a migration agent, a legal adviser or a consular officer, and nothing it writes is legal advice or a promise of an outcome. Mira does not submit an application, book an appointment, call an embassy or make a payment for you, and it cannot see anything you do not type or attach. Whatever decides your case is decided by the authority that receives your file — not by the chat.

Mira is an AI and says so. It does not claim to be human, to have visited an embassy or to have read a document that was not attached to the conversation.

What is processed. The message you type; any document or screenshot you attach, which is read to answer the question in front of you; the page you opened the chat from, so a question asked on a Canada proof-of-funds guide knows which guide that is; and technical measurements (which model answered, how long it took) that the chat shows under “Stats”.

Where it runs. Your question leaves this browser and is processed by a language model — NGabroad’s own rig (a machine the office runs) or a cloud inference provider when the rig is busy or offline — and a voice note is transcribed the same way. It is not answered on your device.

How long it is kept. A guest conversation is not saved: close the tab or reload, and it is gone. A conversation you have while signed in is kept in your history so you can come back to it, and you can delete any conversation from the history panel. Documents you attach are kept with the conversation they belong to.

What is not done. Your conversation is not sold, and it is not used to advertise to you.

Attach only what the answer needs, and only what you are entitled to share. A bank statement or an identity document belonging to somebody else does not need to be uploaded to ask a question about it.

The model. A language model reads your question and writes the answer, following a fixed set of instructions about tone, honesty and the limits of what it will claim.

The notes. For visa and immigration answers it also reads NGabroad’s own notes — guides the desk wrote, checked and approved, each carrying the date it was last verified or reviewed. Mira names the note and its date, and it distinguishes an official rule from the desk’s own experience.

The web. When a figure has to be current, Mira searches, reads the page, and links the words it took the fact from. Every page it read is listed under the answer, so a claim can be traced back to the page that made it.

The tools. It can run the site’s calculators (proof of funds, the IHS), look up an exchange rate, and write the paperwork a visa or travel file needs. Among the documents it drafts:

• letters of introduction, and employer leave letters for the dates you are away;
• employment and salary letters, and payslip wording that matches what you are actually paid;
• sponsor, invitation and affidavit-of-support letters, for whoever is paying for the trip or hosting you;
• statements of purpose, cover letters, letters of explanation, and answers to a refusal;
• checklists, itineraries, and the other statements an application asks for.

Each one is written for your case rather than filled into a template, and built on a dedicated cloud computer of Mira’s own, which returns the finished document to the chat.

When the office rig is busy or offline, the answer comes from a cloud model instead, using the same instructions and the same notes. The chat tells you when it has fallen back.

It does not learn from your conversation the way a person would. Your chats are not used to train or fine-tune the model. Nothing you type becomes a fact Mira knows tomorrow.

What actually improves is the written knowledge behind it. When the same question keeps arriving, a member of the desk can turn a conversation into a draft note, check the rules against the source, correct it, and publish it. Only staff can do this — the training switch is not available to visitors — and nothing is published without a person reviewing it. From then on, everyone asking that question gets the corrected note instead of a guess.

That is also why a wrong answer is worth reporting. If an answer is wrong, the fix is a corrected note, and the next visitor benefits. Use the contact form and it reaches the desk.

An AI answer is a draft, not a ruling. The usual ways this one fails:

• A confident invented figure. A fee, a balance threshold or a processing time that sounds right and is not.
• A rule that moved. Immigration rules, fees and document checklists change without notice, and a note verified last year can be out of date today.
• A misread document. A scanned statement or a photographed letter can be read wrongly, especially when it is blurry or cropped.
• A link that proves less than it seems. The page can be official and still not say what the sentence around the link claims.
• What it cannot see. Your file, your bank, your school portal and your previous refusals are invisible to it unless you describe them.

Go to the source that issues or enforces the rule: the embassy, high commission or consulate of the country you are applying to, then the immigration service itself, then the airline for travel conditions. A mission’s own site outranks everything else about its visa, including this chat.

Ask Mira for the source. It should link the page behind each number; if it cannot, treat the number as unverified. For anything that costs money or carries a deadline — a payment, a submission, a biometrics appointment, a flight — confirm it with the authority, or with the NGabroad desk, before you act.

Mira is at its most useful before the decision: explaining a requirement, comparing two routes, drafting the letter, spotting what is missing. Use it to prepare, and use the official page to decide.

These terms describe how Mira behaves today. When the behaviour changes — a new model, a new way of handling documents, a different retention rule — this page changes, and the date at the top changes with it.

Questions about this page, or about something Mira told you: contact the desk. The wider documents are the Terms of Service and the Privacy Policy.