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Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use NaijaGoingAbroad services.

Effective Date: August 22, 2025

This policy was last updated on August 22, 2025.

1. Information We Collect

Personal Information: Name, address, phone number, email, passport details, and travel preferences.

Identity Documents: Passport copies, visa documents, photographs, and other identification materials.

Financial Information: Payment details and transaction records for billing purposes.

Travel Data: Flight preferences, accommodation needs, travel history, and destination information.

Communication Records: Emails, phone calls, and chat conversations related to our services.

2. How We Use Your Information

Process visa applications and travel bookings on your behalf.

Communicate with embassies, consulates, airlines, hotels, and other service providers.

Provide customer support and respond to your inquiries.

Send important updates about your applications and bookings.

Improve our services and develop new offerings.

Comply with legal requirements and regulatory obligations.

3. Information Sharing

We share your information only when necessary for service delivery:

Government authorities and embassies for visa processing.

Airlines, hotels, and insurance companies for bookings and coverage.

Payment processors for secure transaction handling.

Legal authorities when required by law or court order.

We do NOT sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We implement industry-standard security measures to protect your information.

All sensitive data is encrypted during transmission and storage.

Access to personal information is restricted to authorized personnel only.

Regular security audits and updates are conducted to maintain protection.

Secure physical storage for document copies and records.

Immediate notification procedures in case of any security breaches.

5. Data Retention

Personal information is retained only as long as necessary for service delivery.

Visa and travel documents are kept for 5 years after service completion.

Financial records are maintained for 7 years as required by law.

Communication records are stored for 3 years for quality assurance.

You may request deletion of your data after legal retention periods expire.

6. Your Privacy Rights

Access: Request copies of your personal information we hold.

Correction: Update or correct inaccurate information.

Deletion: Request removal of your data (subject to legal requirements).

Portability: Receive your data in a commonly used format.

Objection: Object to certain types of data processing.

Withdraw Consent: Revoke consent for data processing where applicable.

7. Cookies and Website Data

Our website uses cookies to improve user experience and functionality.

Essential cookies are necessary for website operation and cannot be disabled.

Analytics cookies help us understand website usage and improve services.

You can control cookie preferences through your browser settings.

We do not use cookies for intrusive tracking or advertising purposes.

8. Third-Party Services

We use trusted third-party services for payment processing and communication.

Each third party has their own privacy policies that govern their data practices.

We ensure all partners meet our security and privacy standards.

Links to external websites are provided for convenience but are not under our control.

9. International Data Transfers

Some of your information may be transferred internationally for visa processing.

We ensure adequate protection measures are in place for all transfers.

Transfers are made only to countries with adequate data protection laws.

Your consent is obtained for any transfers that may affect your privacy rights.

10. Updates to This Policy

We may update this privacy policy periodically to reflect changes in our practices.

Material changes will be communicated through email or website notifications.

The effective date of any changes will be clearly indicated.

Continued use of our services implies acceptance of updated terms.

Privacy Questions or Concerns?

If you have any questions about this privacy policy or how we handle your personal information, please contact us:

Phone:09065369929
Office:Suite F107, Ogba Multipurpose Shopping Mall, Ogba, Lagos

Your Data Rights Summary

You have the right to access, correct, delete, or transfer your personal information. You can also object to certain processing activities. To exercise these rights or if you have any privacy concerns, contact us using the information provided above.